When you come to goPhysio, you’re not just booking an appointment. You’re trusting someone with your body, your movement, and often something that’s been worrying or limiting you for a while.
We know that pain, injury and loss of confidence can feel vulnerable. That’s why how we care matters just as much as what we do.
Our values guide every decision we make, every conversation we have, and every plan we create with you. They shape the experience you can expect from the moment you walk through our door.
At goPhysio, Together We CARE with Integrity and here’s what that really means for you.
Integrity – Doing the right thing for you
Integrity means you can trust us to be honest, open and clear, even when the answer isn’t what you might expect. For you, that means:
- We recommend treatment because it’s right for you, not because it’s routine
- We explain what’s going on, in plain language
- We’re upfront about timelines, costs and expectations
Sometimes that means fewer sessions, sometimes it means a longer-term plan, sometimes it means a referral elsewhere – but it will always be based on what genuinely supports your recovery and long-term health. You’ll never be pushed into treatment you don’t need.
Collaboration – Working as one
Your care doesn’t sit with just one person – it’s supported by a team. Collaboration means:
- Your physio, Rehab Therapist, Pilates instructor, our support team and massage therapist all work together
- Your care is joined-up, not fragmented
- You are actively involved in decisions about your treatment
We don’t just treat a body part – we work with you to understand your goals, lifestyle and priorities, so your plan fits real life. You’re part of the team, not just the appointment.
Accountability – Owning our actions
We believe progress should be reviewed, not assumed. Accountability means:
- We check in on how you’re responding to treatment
- We adapt your plan if something isn’t working
- We follow up, rather than leaving you to “just see how it goes”
Your recovery isn’t one-size-fits-all, and we take responsibility for adjusting care as your needs change. If something isn’t helping, we change it.
Respect – Valuing every voice
Everyone who walks through our doors deserves to feel heard, comfortable and safe. Respect means:
- We listen – properly
- We take your concerns seriously
- We move at a pace that feels right for you
Whether it’s your first appointment or your fifteenth, you’ll be met with kindness, patience and understanding. There’s no rushing, judgement or dismissing how you feel. Your voice matters here.
Excellence – Bringing our best
Excellence isn’t about being flashy – it’s about consistency, skill and care. For you, this means:
- Highly trained clinicians who keep learning and developing
- Evidence-informed care, applied realistically
- High standards delivered with warmth and approachability
We aim to provide care we would want for our own families – thoughtful, effective and grounded in experience. You can feel confident you’re in capable hands.
Bringing it all together
These values aren’t just words on a page or posters on a wall. They’re lived every day in how we treat our patients, support our team and serve our community.
They’re why people return, recommend us to friends and family, and trust us with their ongoing care.
At goPhysio, our purpose is simple: Adding Life to Your Years™ – and our values are how we make that happen, every step of the way.