Michelle Cunliffe

Patient Care Team Lead

I joined goPhysio in December 2024, bringing with me a career-long background in healthcare administration and patient support. I began as a Medical Secretary in the NHS before becoming Team Leader of the Surgical Bookings Team at Nuffield Hospital, where I spent ten years coordinating surgical procedures, supporting patients and leading a busy team.

My experience across both NHS and private healthcare has given me a strong understanding of patient care, communication, organisation and the importance of delivering a high-quality service. At goPhysio, I help patients with enquiries, bookings, payments, appointment changes, Pilates memberships and making sure they are supported throughout their journey with us.

A big part of my role is helping the clinic run smoothly during some of the busiest times of the day. Whether I’m answering calls, checking patients in, rebooking appointments, managing live enquiries or supporting colleagues, my aim is always to provide a warm, professional and helpful experience.

My biggest wins come from being able to help both new and existing goPhysio patients. That might be arranging an urgent physiotherapy appointment, helping someone change their Pilates class attendance, solving a booking issue or supporting a colleague when the clinic is busy.

I believe reception and admin play a huge role in the patient experience. A warm welcome, a smile and a calm, helpful approach can make people feel more comfortable from the moment they arrive. Every patient has different needs and circumstances, so I try to approach each interaction with empathy, flexibility and care.

Having experienced lower back pain myself and the challenges of returning to an active lifestyle, I understand how frustrating recovery can feel. The support I received from goPhysio’s clinicians helped me overcome barriers in my own rehabilitation, and it has given me a real appreciation for the care and professionalism our team provides.

I have been a keen competitive horse rider since the age of 13, and it was a huge part of my life for many years. More recently, I joined Pilates and finally feel I’ve found something that supports my health, fitness and wellbeing. I particularly enjoy Reformer Pilates, which has become a new passion.

Outside of work, I’m a new nanny “MiMi” to my eldest daughter’s little boy and love spending time with him. I’m also often the organiser in the family, planning something for everyone to enjoy or a new adventure for my husband and me.

Something I love — Christmas is a favourite of mine.

Reviews

Real Feedback From Real People

    
 
 
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   Antonia Perez 
 
 
 
 Trustindex verifies that the original source of the review is Google. We got an appointment promptly, the appointment went smoothly. Very nice physios. 👌
  
 
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   Fran Helen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really knowledgeable and supportive, with clear advice to help. I feel so reassured after this appointment, highly recommended, they really listened to me. Thank you.
  
 
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   Brenda Hinnell 
 
 
 
 Trustindex verifies that the original source of the review is Google. First visit and in urgent need of physio as really suffering from not being able to run. Lottie was very patient and understanding with a lovely manner. She worked wonders and I am looking forward to my next visit.
  
 
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   James Grierson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great first appointment, really listened to my problems annd thorough anssessment and have come up with a clear rehab plan to get me back on  track.
  
 
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   Nuisha Russo 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a really good visit to GoPhysio. I have had sciatica for two months and it wasn't showing any signs of improvement. Sophie gave me a thorough assessment and then provided acupuncture and ultra sound. After one visit my sciatica has almost gone. I am really pleased.
  
 
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   kay luffman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Everyone at go physio is so helpful & friendly.  I have been receiving treatment for golfers elbow from Hannah Gelder, and couldn’t be happier, I wish I had gone earlier! She explains everything well, and guides you through exercises etc. very amiable and makes  you feel at ease. Highly recommend
  
 
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   Chris Kitchen 
 
 
 
 Trustindex verifies that the original source of the review is Google. They are a great friendly team who always manage to sort my sports injuries out. Can recommend them highly
  
 
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   Mark Dewey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Go Physio definitely the place to go, came away feeling better and reassured and with a plan going forward.
  
 
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   Christine Raw 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very professional service and excellent treatment. Listened and gave good advice.
  
 
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   Kay Horton 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have been attending goPhysio for about two years. As a company they are very professional and provide a very good level of service to include efficiency and courtesy and are always consistent in their approach. This very much includes the admin /reception team whom are the first people you make contact with. My Physio has excellent knowledge and has assisted me with sound advice and ongoing exercise regimes which are achievable and realistic. This has supported me well in between appointments. Although always busy I am normally able to see Roz at a mutually convenient time. Thank you to all the team