We know you’ve probably got lots of questions, we hope to answer most of these here or elsewhere on the site. If we haven’t answered your question, please do give us a call on 023 8025 3317 or drop us an email, we’re more than happy to help.
There have been many changes with the way health insurance companies cover physiotherapy recently. Subsequently, we require all patients to pay for their physiotherapy appointements up front per appointment. We will provide you with a printed receipt which includes your Physiotherapist’s HCPC number, which you can then provide to your individual insurance company. Depending on your individual policy, you may be able to reclaim some or all of your fees. Policies and cover varies widely now and we are unable to accept any responsibility for the amount you may be able to recaim from your insurance company. You will be responsible for any shortfall.
If you are looking to claim back your fees through your health insurance company, please do let us know, as not all our Clinicians are recognised by health insurance.
We understand that sometimes things come up, however we would appreciate as much notice as possible if you are unable to attend your appointment. We just ask that you give us a minimum of 24 hrs notice of any changes to your appointment so that we can re-allocate the appointment. Less than 24 hours notice will result in a charge. Appointment slots are very valuable and without adequate notice that appointment can’t be used for another patient. We send out both text message & email appointment reminders to help you remember your appointment time.
Please just give us a call or drop us an email if you’d like to change your appointment.
goPhysio is conveniently located in Chandlers Ford, near to Chandlers Ford Station. We are on the main Bournemouth Road. We are easily accessible from Southampton and Winchester and are on the Bluestar 1 bus route.
We have a private car park just behind the clinic. As you approach us by car, you’ll see signs on the side of the clinic directing you to the car park. There is also free parking in the surrounding area.
It’s really easy to make an appointment at goPhysio in Chandlers Ford.
The easiest way is to book an appointment online via our website – just click on the ‘Book Now’ button. It is fast, secure and available to use 24/7. If you can’t find an appointment that suits you online, do get in touch, as we aim to be as flexible and accommodating as we can.
You can call us during our opening hours on 023 8025 3317. Our friendly and helpful patient services team will always be on hand to assist you in making an appointment. Or you can contact us via WhatsApp or through the ‘Contact Us’ form.
If you’re local, you can just pop in!
We sadly find that some people are sceptical about physio because of their experience of NHS physio. There is immense amount of pressure on NHS services, which unfortunately can limit the input they can provide.
Here at goPhysio, you will have a very different experience. We spend time with you really finding out about you, how the injury or your pain is impacting you and what you’d like to be able to achieve or do. We then set out to put together a comprehensive plan to help you achieve your goals. This may include a huge range of treatments such as manual therapy, acupuncture, shockwave therapy, graded exercises and advice and support. We really find value in offering ‘hands on’ treatments that the NHS can now rarely offer.
Because we have a range of services all on-site, we go beyond the treatment room and back to doing what you want to do!