Terms of Booking

Version Date: 18.12.2023


Please also read our Privacy Policy, as this forms parts of our terms and conditions. 

1. Appointment Booking

To schedule an appointment with goPhysio, please follow our appointment booking process. Details regarding fees and charges for our services are available upon request.

2. Cancellation and Rescheduling

If you need to cancel or reschedule your appointment, please do so within the specified time frame of 24 hours to avoid cancellation fees. Our cancellation fee is the full appointment fee. Our cancellation and rescheduling policy is available upon request.

goPhysio Ltd – Pilates Membership Terms and Conditions

Please review these terms and conditions carefully, as they govern your membership with goPhysio Ltd. By using our facilities, you agree to abide by these terms.

1. Definitions

  • Member/Membership: Individuals with an active Direct Debit (DD) monthly payment with goPhysio Limited.
  • Membership Agreement: Includes House Rules, these Terms and Conditions.
  • Studio: The goPhysio Studio located at 11 Bournemouth Road, Chandlers Ford, SO53 3DA.

2. Interpretation and Variation

  • goPhysio reserves the right to make changes to these terms and conditions, with notification to members.

3. Membership and Acceptance of Membership

  • Membership acceptance is at the discretion of goPhysio Ltd.
  • Members must adhere to the “House Rules.”
  • Membership is personal and non-transferable.
  • Members must be at least 16 years old, or accompanied by a responsible adult.
  • Members must complete the appropriate medical declaration form prior to becoming a member. 
  • Members must attend a 1-2-1 session at goPhysio prior to becoming a member. 

4. Class Booking, Attendance, and Make-Up Classes

  • Membership includes regular classes based on your category.
  • Space in regular classes is guaranteed with an active DD payment.
  • Make-up classes are offered based on availability.
  • To qualify for a make-up class, provide 6 hours’ notice of non-attendance in your regular class.
  • Make-up classes expire at the end of each calendar month.
  • Failing to attend a make-up class without notice cannot be rescheduled.
  • Flexi-Pilates membership purchases are detailed online. 

5. Membership Payment Terms

  • Monthly payments are made by Direct Debit via GoCardless.
  • Payments are made in advance.
  • Members are responsible for maintaining active payments.
  • No fees are refundable, except as stated in the Terms and Conditions.
  • goPhysio Ltd reserves the right to change membership prices with notice.

6. Termination of Membership

  • Membership may be suspended for non-payment.
  • Members may terminate by canceling their Direct Debit.
  • goPhysio Ltd can terminate/suspend for breaches of the Membership Agreement or health concerns.

7. Class Schedule

  • Classes and instructors are subject to change.
  • Notice will be given for class cancellations wherever possible .

8. House Rules and Use of Facilities

  • Members must follow directions for safe and hygienic facility use.
  • Personal belongings are at the owner’s risk.
  • No glass, drinks or food in the studio, except water.
  • Dress appropriately for classes and follow instructor instructions.

9. Rights to Refund and Cancellation

  • Membership is non-transferable, and fees are non-refundable.
  • Extenuating circumstances will be considered on a case-by-case basis.

10. General

  • goPhysio Ltd may change terms and conditions, with notice.
  • Members must maintain up-to-date contact details.
  • CCTV cameras are used for surveillance and safety.

12. Limitation of Liability Statement

  • Members assume the risk of injury from exercises.
  • goPhysio Ltd is not liable for property damage or injuries, except as required by law.

13. Your Personal Information and Data Protection

  • Personal information is governed by goPhysio’s privacy policy.

14. Force Majeure

  • Neither party is in breach if delays are beyond their control.

15. Governing Law

  • This Agreement is governed by English law and subject to English courts.

16. Enquiries and Complaints

  • All inquiries and issues can be emailed to pilates@gophysiotherapy.co.uk.
  • Please ensure to check our website or contact us for the most up-to-date terms and conditions.

goPhysio Massage Membership Terms and Conditions

1. Membership Overview

  • The goPhysio Massage Membership (“Membership”) is offered by goPhysio, located at 11 Bournemouth Road, Chandlers Ford, Eastleigh, SO53 3DA, Hampshire, UK.

2. Membership Benefits

  • Members of the goPhysio Massage Membership are entitled to one or two massage sessions per month, as selected during enrollment.

3. Membership Duration

  • The Membership requires a minimum commitment of one year, beginning on the date of enrollment.

4. Payment and Billing

  • Members will be billed automatically on a monthly basis, with the option for annual billing. Payment must be made by the member’s preferred method provided at the time of enrollment.
  • Should a member book and attend an appointment without an active and up to date payment plan in place, they will be responsible for the cost of the massage at the standard price. 

5. Cancellation Policy

  • After the initial one-year commitment, members may cancel their Membership with 30 days’ written notice to goPhysio.

6. Appointment Cancellation

  • Members must provide at least 24 hours’ notice when canceling a pre-booked appointment. Failure to do so will result in the loss of the appointment credit for that session.

7. Membership Credit

  • Members are responsible for managing their appointment credits and ensuring they are used within the valid Membership period.

8. Non-Transferable (Except for 2-Massages-a-Month Package)

  • Membership benefits are generally non-transferable and can only be used by the member enrolled in the program. However, members subscribed to the 2 massages per month package have the option to gift up to three (3) massage sessions per calendar year to a designated recipient. These gifted sessions are subject to the following conditions:

    • The designated recipient must be approved by goPhysio and is subject to availability.

    • Gifted sessions are subject to the same appointment scheduling and cancellation policies as regular member sessions.

    • Members must notify goPhysio in advance when gifting a session, and the recipient must provide the member’s name and Membership details when booking the gifted session.

    • The member retains full responsibility for any missed or canceled sessions, whether for themselves or the designated recipient.

    • Any unused gifted sessions expire at the end of the calendar year and cannot be carried forward.

9. Usage Restrictions

  • Membership benefits are valid exclusively at goPhysio and may not be used at any other location or clinic.

10. Appointment Scheduling

  • Members may schedule appointments in accordance with clinic availability and must adhere to clinic policies and procedures.

11. Treatment Termination

  • goPhysio reserves the right to terminate or discontinue treatment for any member who engages in inappropriate behaviour or violates clinic policies.

12. Membership Termination

  • goPhysio reserves the right to terminate a Membership in the event of non-payment, breach of terms, or any other violation of these Terms and Conditions.

13. Changes to Terms and Conditions

  • goPhysio reserves the right to modify or amend these Terms and Conditions with notice to members.

14. Privacy Policy

  • Members’ personal information will be handled in accordance with goPhysio’s privacy policy.

15. Agreement Acceptance

  • By enrolling in the goPhysio Massage Membership, members acknowledge that they have read, understood, and agreed to these Terms and Conditions.

goPhysio Package Terms and Conditions

1. Package Description

The goPhysio Essential Wellness Package (“Package”) includes six x 45 minute Exercise Rehabilitation, Sports Massage or 1-2-1 Mat Pilates sessions to be used within 2 months of date of purchase.

The goPhysio Elevate Performance Package (“Package”) includes twelve x 45 minute Exercise Rehabilitation, Sports Massage or 1-2-1 Mat Pilates sessions to be used within 4 months of date of purchase.

2. Package Duration

The Package is valid for a period of 2 or 4 months from the date of purchase.

3. Payment Terms

Payment for the Package must be made in full at the time of purchase.

4. Appointment Scheduling

Package holders may schedule appointments based on availability, subject to clinic policies and procedures.

5. Cancellation Policy

Appointments made under the Package are subject to a 24-hour cancellation policy. Failure to provide adequate notice may result in forfeiture of the session.

6. Session Usage

Sessions included in the Package must be used within the Package’s validity period. Any unused sessions will expire and are non-refundable.

7. Transferability

Packages are non-transferable and can only be used by the individual who purchased the Package.

8. Upgrades and Add-Ons

Package holders may have the option to upgrade or add additional services to their sessions at an additional cost. Please enquire with the clinic for details.

9. Refunds

Package purchases are non-refundable.

10. Package Extensions

In exceptional circumstances, such as medical reasons, travel, or other extenuating circumstances, Package holders may request an extension of their Package. Extensions are subject to approval and may incur additional charges.

11. Changes to Terms and Conditions

goPhysio reserves the right to modify or amend these Terms and Conditions with notice to Package holders.

12. Privacy Policy

Personal information provided in connection with the Package will be handled in accordance with goPhysio’s privacy policy.

13. Agreement Acceptance

By purchasing the Package, the buyer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Contact Us

To contact us, please email pilates@gophysiotherapy.co.uk for any Pilates related enquiries or mail@gophysiotherapy.co.uk for any other enquiries.