I see the Patient Services and Admin team as a vital part of the goPhysio experience. We are often the first people patients speak to when they are in pain, worried, unsure what help they need or trying to find the right appointment. A warm welcome, calm conversation and helpful next step can make a huge difference.

I try to live out goPhysio’s values by leading with respect, integrity and honesty. I’ll always hold my hands up if I make a mistake, and I work closely with the whole team to make sure we keep improving. For me, Adding Life To Your Years applies to our team as well as our patients — if the team feel supported and enjoy coming to work, they are in a better place to support the people who come through our doors.

The attributes I value most in reception and administration are being friendly, caring, supportive, hard-working, reliable and open. The team are the face and voice of goPhysio, whether welcoming someone into the clinic or helping them on the phone.

Outside of work, I’m a swimmer at heart and a former school netballer, although life with children means much of my time now goes into watching them enjoy their own activities. I also have a BA (Hons) Degree in Sports Coaching and Development from Southampton Solent University, a Level 4 Sports Massage Certificate and previously worked as a pool lifeguard at Fleming Park.

Fun fact / unpopular opinion — I was a die-hard Neighbours fan, my favourite country to visit is Australia, and I love pineapple on pizza.