1. Definitions
Member / Membership
An individual with an active monthly Direct Debit payment for a goPhysio Massage membership.
Membership Agreement
These Terms and Conditions together with any applicable House Rules guidance.
Clinic
goPhysio Limited locations where massage services are delivered.
2. Acceptance of Membership
Membership acceptance is at the discretion of goPhysio Ltd.
Membership is personal and non-transferable.
Members must be aged 16 or over. Members under 18 must have appropriate consent from a parent or guardian.
Members must complete any required health information prior to treatment and inform goPhysio of any changes to their health.
By starting membership, members agree to the minimum term and notice period outlined in these Terms.
3. Membership Payments and Minimum Term
Membership payments are made monthly in advance via Direct Debit (GoCardless or equivalent provider).
Massage memberships have a minimum term of twelve (12) months from the start date.
After the minimum term, membership continues on a rolling monthly basis until cancelled.
Members are responsible for ensuring payments remain active.
Membership fees are non-refundable except where required by law.
goPhysio Ltd reserves the right to change membership pricing with reasonable notice.
Failure to maintain payment may result in suspension of membership and loss of membership benefits.
Appointments attended without an active massage membership payment in place will be charged at the standard treatment rate.
4. Booking and Attendance
Appointments must be booked in advance and are subject to availability.
Members should provide a minimum of 24 hours notice if unable to attend.
goPhysio may release unused appointment availability where attendance is not confirmed.
Membership benefits apply only while payments remain active.
5. Cancellations and Missed Appointments
If a member cannot attend an appointment, at least 24 hours’ notice must be provided.
Late cancellations or missed appointments will be treated as used.
Failure to attend a booked appointment without notice will result in the session being deducted.
6. Membership Changes, Pauses and Termination
Members may request to pause, change or cancel membership.
Cancellation requires one (1) month’s notice prior to the next billing date.
If cancellation is requested during the minimum term, payments remain due until the minimum term is completed and the notice period has been served.
Members may cancel by cancelling their Direct Debit and notifying goPhysio.
goPhysio may suspend or terminate membership where:
- Payments are not maintained
- Terms are breached
- Treatment is not clinically appropriate
- Behaviour impacts staff safety or clinic operations
7. Treatment Availability and Therapists
Treatment availability, therapists, treatment duration and membership options may change.
Appointments may be rescheduled due to illness, operational needs or unforeseen circumstances. Where possible, notice will be provided and suitable alternatives offered.
8. Clinic Guidance and Conduct
Members must follow clinic guidance relating to safety, hygiene and treatment suitability.
Members must:
- Provide accurate health information
- Follow therapist guidance
- Inform therapists of changes in symptoms
Personal belongings are brought at the member’s own risk.
9. Refunds and Transfers
Membership is non-transferable.
Fees are non-refundable except where required by law.
Extenuating circumstances may be considered at goPhysio’s discretion.
10. Health and Clinical Appropriateness
Massage may not be appropriate in certain circumstances.
Members must disclose relevant health information.
goPhysio reserves the right to modify, postpone or decline treatment where clinically necessary.
11. Limitation of Liability
Treatment carries inherent risk.
goPhysio Ltd is not liable for injury, loss or damage to personal property except where required by law.
Nothing in these terms excludes liability for negligence resulting in death or personal injury.
12. Personal Information and Data Protection
Personal information is processed in accordance with goPhysio’s Privacy Policy.
Members must keep contact details up to date.
CCTV may be used for safety and security.
13. Variation of Terms
goPhysio Ltd may update these Terms and Conditions from time to time. The latest version will be available on request or via the website.
14. Force Majeure
goPhysio is not responsible for delays or inability to deliver services due to events outside reasonable control.
15. Governing Law
These Terms are governed by English law and subject to the jurisdiction of the English courts.
16. Enquiries and Complaints
All enquiries relating to Massage membership should be directed to: mail@gophysiotherapy.co.uk
Members should refer to the website for the most up-to-date Terms and Conditions.