Customer Satisfaction Survey Results 2018

Last month, for an entire week, we set out to survey as many of our patients coming through our doors as possible.

As a business, it is crucially important that we are doing a great job and asking the people who visit us at goPhysio and are using our services, is the best way to find out whether we’re actually doing what we set out to do! Gaining your feedback helps us to further improve and develop our services, so we can continue to offer the best possible care.

Green Apple testimonial

We surveyed almost 100 visitors to the clinic that week and have spent time analysing the feedback we were given. We are delighted to be able to share the results of this survey with you.

95% of those survey were very satisfied with their overall experience at goPhysio

97% of those surveyed said we provide a very high or high quality service

95% of those surveyed said we are extremely or very responsive to their questions & concerns

100% of those surveyed said they’d return to goPhysio should they need to in the future

Why did you choose goPhysio?

When asked why goPhysio was chosen over any other local healthcare provider, the top answer given was personal recommendation. We couldn’t ask for more, when people are recommending us to their friends and family, this speaks volumes. We know there’s lots of choice out there when you’re in pain or have an injury, so having so many recommendations is testament to what we are doing. Many people also commented that they’d seen us before and were returning for a new problem.

Alison Instagram

Another reason that came up frequently, was availability of appointments. Having to wait for appointments is a huge frustration and so many people commented that it was easy to make an appointment with us, they could be seen quickly without having to wait and they could book online, making it all even easier!

What do we do really well?

We wanted to know what aspects of our service we were doing really well. The key theme coming through was that we are friendly, personal and helpful. We certainly aim to be all these things. We know it can be a daunting, worrying and frustrating time when you’re injured or in pain. So by offering a welcoming, friendly and warm environment in which you can come and get help, we can ease some of these feelings.

Being listened to was something that so many people appreciated. We don’t rush through our appointments, we really take the time to listen to you as an individual and therefore we can tailor your treatment and recovery programme to you and your lifestyle.

Patient Services quote

Here’s a few testimonials from the survey:

“Attentive, personal and you feel important and individual”

“Almost everything, from booking to total care of me! And now you do runners workshops for foam rolling etc. it is even better for me to stay injury free.”

“Treatment plans that fit in with my lifestyle and are proactive as well as re-active”

“Very welcoming staff without exception”

“Brilliant emails with videos”

“Very friendly, professional service. Made the experience of a painful situation instantly much better, then providing a long term follow up plan.”

“Could not fault anything.”

“Lovely to be greeted at reception with your name.”

Final Thoughts

We were so delighted with the results of the survey. Day to day, we regularly receive positive feedback, but receiving such a high volume of consistently, positive comments, was really very humbling. We genuinely care and invest so much into everything that happens at goPhysio. Nothing happens by chance, it’s all very carefully thought about. So, it’s great to know it’s working.

Obviously, we also gained some valuable insight into areas that can be improved – this is just as important, if not more so, than hearing the positive experiences. Anything that we identify as an area to work on, change and improve to make what we offer even better, is always welcomed! So, we are continually working ‘behind the scenes’ to further develop and enhance our services, so we can continue to help and support you!

Reviews

What They Say

Antonia Perez
Antonia Perez
2023-11-25
We got an appointment promptly, the appointment went smoothly. Very nice physios. 👌
Fran Helen
Fran Helen
2023-11-06
Really knowledgeable and supportive, with clear advice to help. I feel so reassured after this appointment, highly recommended, they really listened to me. Thank you.
Brenda Hinnell
Brenda Hinnell
2023-10-27
First visit and in urgent need of physio as really suffering from not being able to run. Lottie was very patient and understanding with a lovely manner. She worked wonders and I am looking forward to my next visit.
James Grierson
James Grierson
2023-10-21
Great first appointment, really listened to my problems annd thorough anssessment and have come up with a clear rehab plan to get me back on track.
Nuisha Russo
Nuisha Russo
2023-10-21
I had a really good visit to GoPhysio. I have had sciatica for two months and it wasn't showing any signs of improvement. Sophie gave me a thorough assessment and then provided acupuncture and ultra sound. After one visit my sciatica has almost gone. I am really pleased.
kay luffman
kay luffman
2023-10-08
Everyone at go physio is so helpful & friendly. I have been receiving treatment for golfers elbow from Hannah Gelder, and couldn’t be happier, I wish I had gone earlier! She explains everything well, and guides you through exercises etc. very amiable and makes you feel at ease. Highly recommend
Chris Kitchen
Chris Kitchen
2023-10-07
They are a great friendly team who always manage to sort my sports injuries out. Can recommend them highly
Mark Dewey
Mark Dewey
2023-10-05
Go Physio definitely the place to go, came away feeling better and reassured and with a plan going forward.
Christine Raw
Christine Raw
2023-10-05
Very professional service and excellent treatment. Listened and gave good advice.
Kay Horton
Kay Horton
2023-10-05
I have been attending goPhysio for about two years. As a company they are very professional and provide a very good level of service to include efficiency and courtesy and are always consistent in their approach. This very much includes the admin /reception team whom are the first people you make contact with. My Physio has excellent knowledge and has assisted me with sound advice and ongoing exercise regimes which are achievable and realistic. This has supported me well in between appointments. Although always busy I am normally able to see Roz at a mutually convenient time. Thank you to all the team