Patient Satisfaction Survey Results

Jul 27, 2011

At goPhysio, we believe in total patient satisfaction and strive to deliver only the best possible care. Honest feedback from our customers is invaluable to help us improve the quality of our service. We’d rather hear about any problems you experience and have a chance to fix them than you tell your friends you weren’t happy – it’s that simple!

We’ve just completed a week long satisfaction survey, where all patients who came to see us that week were asked to fill in a questionnaire, whether it was their 1st session, last session or they are in the middle of their treatment. Customers were asked to rate their experience on a scale of 1-10, 1 being poor, 10 being excellent.

We’d like to share the results of this survey with you.

The % of people who scored us 8, 9 or 10
Ease of making your 1st appointment? 96%
Appointment availability? 96%
Information given before your 1st appointment? 78%
Parking & ease of access? 88%
Waiting facilities? 92%
Treatment room? 96%
Appointment length? 92%
Treatment? 100%
Knowledge & explanation of problem? 96%
Advice given? 100%
Outcome of treatment to date? 92%
Overall view of the practice? 96%
How likely are you to recommend goPhysio? 96%

As a result of the latest survey we will now email (or post if it’s easier for you) all the information we think is useful for you to know before your 1st appointment. We are also in the process of updating our website to provide some clear pre-appointment information & advice.

Unfortunately, parking at both our David Lloyd & Dibden Purlieu clinics at peak times can be a little tight. There is alternative parking available very close to the Forestside Medical Practice in the church centre car park. All we can advise is that you allow ample time for parking before your appointment time.

What our customers have to say…………………..

You said: “Waiting facilities a bit basic – chairs could be more comfortable given back condition”

We say:We are in the process of looking at a new range of chairs for our waiting area that are more suitable for those with different conditions. We are happy to provide additional lumbar support whilst you are waiting and have a number of lumbar rolls & seating supports etc available.”

You said: “Information on where to park would be helpful when (Forestside) surgery is full”

We say: “There is some parking on the road or alternatively, there is a large car park at the church centre across the road, only a few moments walk away. We have now included this information in our pre-appointment advice information.”
“Knee has improved very quickly by following support & advice, cheers”

“My treatment has been excellent”

“Ongoing advice to continue with between treatments is good”

“Recovery rate very good”

“Everything done to make me feel comfortable & confident in my treatment”

“Extremely efficient – admin & physio treatment”

“You provide an excellent service that I would (and have!) Recommended. I am a very happy (returning) customer”

“Always happy to help & advise and doesn’t mind hearing about my days! Thanks”

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